Terms & Conditions

Customer Feedback

If you wish to speak to a member of the Dive team please contact us directly on 0161 826 3080 or alternatively drop us a line to [email protected]

Legal Information

Dive NQ is part of Dive Leisure Ltd. Dive Leisure Ltd is a UK based company house Company Number 11269817

Customer Safety

We require everyone’s ID.

At Dive NQ, the safety and security of our staff and customers is paramount. Dive NQ operate a minimum check 25 policy. If you are lucky enough to look younger than 25 then please be prepared to prove your age with valid and current identification. This can be either a UK driving licence, passport, or PASS identification card bearing the PASS hologram.

Dive NQ operate, in conjunction with local authority guidance, operate an ID seizure policy whereby false ID will be confiscated and handed over to the police. Dive NQ supports the responsible consumption of alcohol and reserve the right to refuse service to customers who are, or appear to be, intoxicated.

Tap water is freely available in our bar upon request. A random search policy of all customers may be implemented depending on prevailing conditions, risk assessment or police advice. Dive NQ operate a zero tolerance policy on drugs. Customers suspected of dealing or using drugs will be asked to leave the premises immediately.

Customers are advised that Dive NQ work continually with local authorities to ensure, we’re fully compliant on all aspects of health and safety and crime and disorder.

CCTV is in operation at Dive NQ.

Conditions of Entry

Dive NQ Management reserve the right to refuse admission. For door policies, entry information, accessibility and dress codes please send an email to [email protected]

Online Reservations / Payment Policy

All reservations made online will be regarded as an enquiry until confirmed by a member of the events team. We will endeavour to respond to all enquiries within 24 hours.  If you require immediate assistance please call a member of the sales team on 0161 826 3080. Alternatively, you can send an email to [email protected] Please note, depending on your reservation or party type a deposit or minimum spend may be required. Where a deposit is required, this will be fully redeemable on the date of your booking against any food or drinks ordered from your table. As this is a pre-payment, the full amount will need to be spent on the date of your booking as change from the deposit is not refunded.

Allergen information

If you require further information on ingredients which may cause allergy or intolerance, please speak to your server before you order. If you do have an allergy, you should inform your server so we can minimise the risk of cross contamination during the preparation and service of your food and or drink.

20% off food on Mondays

The deal entails 20% off all food from the main menu for Dive Card Holders only. Bookings aren’t essential, but it is advised to make a reservation in-case of a private event or major sporting event. Management reserve all rights to remove this offer at any time. Available from midday until 10pm. Dive Card is essential.

 Happy hour deals

No bookings are necessary for our happy hour deal. Available from 5pm till 12am Sunday to Friday. Excludes selected dates such as major sporting events, special occasions and private events. Management reserve the right to remove the offer at any time.

 

External food deals

We proudly work with Tablenow, TasteCard, Gourmet Society and Meercat Meals at Dive NQ. We welcome all members of these companies to enjoy 2 for 1 meal’s from our ‘Dive In’ menu which is available Sunday to Friday from 12pm until 10pm. Pre-bookings are advised to avoid disappointment but not always necessary. Please note, we will not accept bookings for the above offer during sporting events shown live in the venue, private events or celebration days. Please speak to a member of the team if you require further information. Upon arrival, you will need to display your deal card before being seated so discount can be applied to your table. 2 for 1 offer is not to be used in conjunction with any other food order in house or externally. Management reserve all rights to withdraw this offer without notice. Bookings will be subject to availability.

 

Wings Wednesdays

Wings Wednesdays runs every week from 5pm. Enjoy unlimited wings plus fries for 2 hours. Please note, last seating for this offer is 9:30pm. Pre-booking is advised but not always essential. Management reserve all rights. Offer cannot be used in conjunction with any other food offer in house or externally. Offer can be withdrawn at any time without notice. For further information get in touch with a member of the team at [email protected] or alternatively call the office on 0161 826 3080.

 

Challenge Burger

The Challenge Burger at Dive NQ is available every single day of the week excluding all major sporting days and must be pre-booked. Please notify a member of the team upon booking if you have a dietary requirement or allergy to any ingredient. Customers who participate will have 30 minutes to finish the challenge and if completed within this time, will not have to pay. If the challenge isn’t completed within 30 minutes, customer participating will have to pay £30. Management reserve all rights. Please note, a photograph will be taken of each customer who participate in the challenge and will be added to the wall frame. If you wish to object against this, please inform a member of the Dive NQ team.